Refund Policy

1. Return Eligibility Window

We accept return requests within 60 calendar days after the delivery date of your order. Any return request submitted after this 60-day window will not be approved.
To qualify for a return:
  • Items must be unused, undamaged, and kept in original packaging with all accessories intact.
  • Proof of order (order number / confirmation email) is required.
  • Clearance, personalized or hygiene-related goods may not be eligible for returns.

2. How to Submit a Return Request

Please contact our customer support via email to initiate returns. Do not send items back without receiving official return authorization from our team. Unauthorized returned packages will be rejected.

3. Refund Processing Timeline

Once we receive, inspect and approve your returned merchandise:

Your refund will be issued to your original payment method within 5 to 10 business days.

Please note that bank or payment provider processing delays may occur beyond our control.

4. Shipping Terms

✅ All original orders enjoy free worldwide shipping.

Original outbound shipping fees are non-refundable for voluntary customer returns.

5. Order Cancellation

Orders can be canceled before shipment. Once the package is dispatched, cancellation will no longer be available, and you will need to follow our return procedure after receiving goods.

We arrange shipment on the next business day after successful payment confirmation.

6. Partial Refunds

Partial refunds may be offered in cases where returned goods have visible wear, missing parts or damaged packaging upon inspection. We will notify you of any partial refund decision before processing.

7. Exclusions

We reserve the right to refuse returns or refunds if items are damaged by improper use, accident, neglect or unauthorized alteration.