Customer Service Policy

1. Order Processing & Shipping

We arrange shipment on the next business day after your payment is confirmed.

We provide free worldwide shipping on all orders.

Delivery duration varies by destination, customs clearance and carrier conditions. We do not guarantee fixed delivery timeframes and expedited shipping is unavailable.

Import duties, taxes and related local fees shall be borne by customers.

2. Return & Refund Service

Customers can submit return requests within 60 calendar days after delivery.

Items for return must remain unused, intact and kept in original packaging with all accessories.

Contact our support team to obtain official return authorization. Unauthorized returned packages will be rejected.

After we receive, inspect and approve returned items, refunds will be processed to your original payment method within 5–10 business days.

Customer-initiated returns bear return shipping costs. Original outbound shipping fees are non-refundable for voluntary returns.

3. How to Contact Support

All inquiries, including order tracking, product consultation, return applications and refund questions, need to be submitted via our official support email
Our customer service team will reply to valid messages within 2–3 business days. Please provide your order number for faster assistance. We do not offer instant live chat support temporarily.

4. Order Modification

You may request address or item modifications before the parcel is shipped.

Once the order has been dispatched, we cannot revise shipping information or adjust products. You need to follow the return process after receiving the package.

5. Product Consultation

We strive to keep product pictures, specifications and descriptions accurate. Minor color differences caused by display screens are not regarded as defective problems. If you have questions about product size, functions or materials, please consult support before checkout.

6. Service Exclusions

We are not responsible for issues caused by the following situations:
  • Incorrect shipping information provided by customers
  • Delays arising from customs inspection, carrier emergencies or natural disasters
  • Damage caused by improper use, disassembly or man-made destruction of products
  • Failed delivery due to recipient absence or refusal to receive parcels

7. Communication Rules

We respect every customer. We reserve the right to suspend service and reject follow-up support requests if customers use offensive, threatening or abusive language during communication.

8. Policy Revision

We reserve the right to update this customer service policy without advance notice. The latest version will be published on our website. Continued shopping means you accept the updated terms.
If you have any questions about our service policy, please email our support team.